Contact Us

For support, questions, feedback, or privacy and data requests, email us at support@3rdarc.com. We aim to respond within a few business days.

• Open the VOCO app and sign in.
• Go to Settings (your account area).
• Select Delete account and confirm.

Confirming permanently deletes your account and the data associated with it, as described below.

If you cannot access the app, email us at support@3rdarc.com from the email address associated with your VOCO account and ask us to delete your account. We will verify the request and process it, typically within 30 days.

When your account is deleted, we delete or de-identify the personal data associated with it, including:

• Your account and profile information;
• Résumés and candidate profiles you created, and the text extracted from them;
• Job and role details you entered;
• Your interview and practice sessions, including questions, your answers, transcripts, and the feedback, summaries, and scores generated for you.

We may retain a limited amount of information where we are required or permitted to do so — for example, to comply with legal obligations, resolve disputes, prevent fraud and abuse, or for security and tax purposes. Any retained information is kept only for as long as necessary and is then deleted or de-identified.

For full detail on how we handle your information, see our Privacy Policy. A dedicated account-deletion page is also available at vocoapp.io/delete-account.